First Line Support Analyst

Компания "СолбегСофт"

Gexateq is a software development company with solid expertise and experience in custom software development, mobile development, design, R&D, tech advisory, offering a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for innovations. Gexateq delivers a full spectrum of IT services to companies across different business areas and industries, including Oil & Gas, Banking & Finance, Healthcare, Logistics and Transportation.

We are looking for a First Line Support Analyst to join our rapidly growing Team.
You will work as part of a team, you will provide first-line support to customers via the telephone, ensuring that customers receive a high level of service.

Responsibilities:

• Answering calls via telephone.

• Providing guidance on how to create and complete profiles.

• Logging of service desk tickets, ensuring all the details of the issue were provided.

• Provide assistance to end users with their daily tasks according to defined procedures.

• Escalates customer issue as needed based on established guidelines.

Requirements:​​​​​​​

• Level of English: Advanced or Fluent :  (both written and oral).

• Advanced level PC skills.

• Desire to learn and help others.

• Excellent Communication skills.

Plus:

• Previous experience as First Line Support Analyst.

Skills: ​​​​​​​

• Excellent listening and questioning skills, combined with the ability to interact with clients to establish what the problem is and explain the solution.

• Ability to work calmly under pressure.

• Excellent computer skills including MS Word and Excel.

We provide:

• Modern Class A office in a dynamic downtown location (Minsk – Aerodromnaya,38 and Brest – Moskovskaya,208А).
• Training and development.
• Mentor support.
• Corporate library.
• International projects.
• Language courses: English.
• Corporate events.
• Team building.
• Gifts.
• Charity events.
• Great place to work.

Benefits:

• Healthcare insurance.
• Sport compensation.
• Psychological help compensation, mental health support.
• Sick Days, extra days off for special events.
• Payments on birthday and special occasions.

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